# Exquisite Property Care — Full Site Content

> Bespoke property management for the discerning homeowner in Plettenberg Bay, Knysna, and the Garden Route, South Africa.

## Company Overview

Exquisite Property Care (EPC) is a property management company based in Plettenberg Bay on South Africa's Garden Route. Founded on the principles of integrity and meticulous attention to detail, EPC provides professional property care, maintenance, and management services for holiday homeowners and absentee landlords.

We serve over 70 estates and neighbourhoods across Plettenberg Bay, Knysna, and The Crags. Whether you're a holiday homeowner on the Garden Route or managing your investment from Johannesburg or overseas, our local team gives you complete visibility and control — without the stress of being there yourself.

### What Makes Us Different
- Local team based in Plettenberg Bay — we understand the unique coastal environment
- Complete transparency — photo reports after every visit via private client portal
- No lock-in contracts — month-to-month, cancel anytime with 30 days' notice
- Cosmetic paint maintenance included in Premium (unique to our service)
- 24/7 emergency response coordination

## Services & Pricing

### Monthly Packages

#### Essential Care — R2,500 per month
For homeowners who want reliable eyes on their property between visits. Everything you need to know your home is safe, maintained, and ready when you arrive.

Includes:
- Weekly property inspection (exterior walk-around)
- Check for leaks, storm damage, or break-ins
- Garden irrigation check and basic maintenance
- Pool pump and filter check
- Interior house cleaning every two weeks
- Open/close for service providers (plumber, electrician)
- Photo report after each visit
- Emergency call-out coordination

#### Premium Care — R4,500 per month
The complete peace-of-mind package. We don't just watch your property — we run it. Cleaning, maintenance, guest prep, and proactive upkeep so you never have to worry.

Includes everything in Essential Care, plus:
- Interior inspection (weekly)
- Full interior house cleaning every week
- Cosmetic paint maintenance — touch-ups, crack repairs, and scuff removal to keep walls and trims looking fresh (minor works included)
- Air out rooms and run taps to prevent stagnation
- Pre-arrival preparation (stock groceries, turn on geysers, air conditioning)
- Post-departure close-down and inspection
- Coordinate cleaning and linen services
- Liaise with estate management on your behalf
- Garden and pool service management
- Monthly detailed property condition report
- Priority emergency response

### Ad-hoc Services (no subscription required)

#### Seasonal & Events
- Pre-Arrival Setup (R1,200) — Stock fridge, switch on geysers/AC, air out rooms, check everything works
- Post-Departure Lockdown (R600) — Switch off systems, lock up, set alarms, empty bins, final walkthrough
- Holiday Season Prep (R2,500) — Deep clean + garden + pool + systems check before December/Easter

#### Cleaning & Maintenance
- Full Deep Clean (R1,500) — All rooms: floors, surfaces, bathrooms, kitchen, cupboards, windows, skirting
- Pressure Washing (R1,200) — Driveways, patios, pool surrounds, pathways, exterior walls
- Window Cleaning (Quote) — Interior and exterior, all windows, sliding doors, glass balustrades. R35 per window
- Gutter Clean & Inspection (Quote) — Clear gutters/downpipes, inspect for rust/sagging/damage
- Paint Touch-Up Session (R1,500) — Scuffs, chips, hairline cracks on walls/frames/trims

#### Garden & Outdoor
- Garden Blitz (R1,800) — Pruning, weeding, hedges, mowing, edging, leaf removal
- Pool Green-to-Clean Recovery (R1,500) — Shock treatment, chemical balancing, filter clean, brush-down

#### Peace of Mind
- Storm Damage Inspection (R500) — Urgent post-storm walkthrough with detailed photo report
- Annual Property Condition Report (R2,000) — Comprehensive documented assessment with photos and recommendations

## How to Get Started

1. Get in Touch — Contact us via form, WhatsApp, or phone
2. Property Assessment — We visit your property and assess its needs
3. Choose Your Plan — Essential, Premium, or ad-hoc. No lock-in contracts
4. We Start Caring — Property goes onto our schedule, you get portal access and photo reports

## Frequently Asked Questions

Q: How often do you visit properties?
A: Essential Care includes weekly exterior inspections. Premium Care adds weekly interior inspections and cleaning. Photo reports are provided after every visit.

Q: What happens if there's an emergency?
A: We provide 24/7 emergency response coordination. Storms, break-ins, burst pipes — we respond immediately, coordinate contractors, and keep you informed with photo updates.

Q: Can I use ad-hoc services without a monthly package?
A: Yes. All ad-hoc services are available as standalone bookings with no subscription required.

Q: How do I see what's happening with my property?
A: Every client gets a private online portal with visit reports, photos, and invoice history. Complete transparency at your fingertips.

Q: Do you only work in Plettenberg Bay?
A: We serve Plettenberg Bay, Knysna, and The Crags — covering over 70 estates and neighbourhoods along the Garden Route.

Q: Is there a lock-in contract?
A: No. Our packages run month-to-month. Cancel anytime with 30 days' notice.

Q: How quickly can you start?
A: Typically within a week of your initial consultation.

## Areas Served

Over 70 estates and neighbourhoods across:
- Plettenberg Bay (37 locations including Whale Rock Ridge, Pezula, Brackenridge, Beachy Head, Goose Valley)
- Knysna (27 locations including Thesen Islands, Simola, Leisure Isle, Brenton-on-Sea)
- The Crags & Surrounds (6 locations including Nature's Valley, Harkerville)

Full list: https://keycare.co.za/areas

## Contact Information

- Website: https://keycare.co.za
- Phone: +27 64 412 7493
- WhatsApp: https://wa.me/27644127493
- Email: hello@keycare.co.za
- Location: Plettenberg Bay, Western Cape, South Africa

Exquisite Property Care PTY Ltd
Registration: K2026/075685/07
10382 Pinetrees, New Horizon, Plettenberg Bay, 6600